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What Is A Chat Bot And How Do They Work?


What Is A Chat Bot And How Do They Work?


A chat bot can be an incredibly useful tool, especially in the customer service sector, where it can help save companies millions of dollars each year in human resources costs and increase their satisfaction rates with customers by being able to answer questions or respond to complaints quickly, accurately, and without judgement. But what exactly is a chat bot? How do they work? This guide will explain everything you need to know about chat bots so that you can start using them to increase your business’s efficiency!


History of chat bots

The history of chat bots goes back to before modern-day computers were even invented. In 1966, computer scientist Joseph Weizenbaum developed ELIZA, a program that mimicked human conversation patterns by implementing rules about how people speak.


Advantages of chat bots

Automation. Humans aren’t always available to chat online. With a chat bot, people can leave business hours or wait to contact you until it’s convenient for them to do so. A chat bot never gets sick or has a bad day—it’s always ready to help! Better than humans. People are really bad at multitasking and time management. Most people give up after two simultaneous conversations. That means if they’re chatting with someone in person and on their phone, they won’t be able to give your brand their full attention. A chat bot doesn’t have that problem: It can serve as many customers as possible without ever getting distracted or overwhelmed by human emotions like anger or frustration. Consistency is key when building trust with your audience; your customers want to know they can rely on you whenever they need you most.


Types of chat bots

There are several categories of chat bots, each with its own characteristics and uses. Here are some examples of these kinds of chat bots With these examples in mind, let’s explore how you can use a chat bot to improve your business or organization. We’ll start by looking at three different ways you can implement a chat bot: manually through coding, automatically through an existing platform, or by outsourcing development to a third party provider.


Examples of successful bots today

The most notable of these bots is Zendesk’s bot, launched in 2015. The tool automatically responds to customer queries from their website, increasing their response rate by 25 percent. Other businesses that have implemented chat bots include Twitch, Urban Outfitters and even IKEA! There are many useful examples out there and each business has created a bot with its own purpose – tailored to fit their industry and customers needs. Regardless of your industry or product/service – there’s a bot for you!